Audience: Working adults in the age group of 25-40years
Structure: The course is divided into modules, lessons and units
Course > Modules > lesson/s > Units
One module = 4 lessons
One lesson =3or4 units (consider a unit= learning objective)
Learning Objectives:
Realise the pitfalls of poor communication
Know the principal of communication
Understand the communication process and its elements
Know why effective communication is successful
Recognise the techniques of effective communication
Understand some basic facts of communication
Communication Skills (Course)
Module 1: Nature and Process of Communication
Lesson 1: Role of Communication
Humans are poor communicators
(http://www.youtube.com/watch?v=Pcdg6l7FcqE) (video clip you can reduce its length)
Failure to achieve one’s objects is because of bad communication.
“Sorry, I did not realise that you wanted me to……..
“I would not have changed the arrangements but nobody told me that it was to be changed in this way”.
EXAMPLE 1:
VP of a company: Jenny! Did I not tell you to call for that urgent meeting?
Jenny? I sir! I called for the meeting tomorrow at 9am.
VP of the company: Oh God!! I wanted it immediately.
Jenny: Sorry sir! Bit you said ‘urgent’ not ‘immediate’ so I thought…..
Example 2:
A young chief power engineer wanted to attend a conference. He wrote to his boss:
“An international conference on power generation at Chennai….great interest to us….enclose brochure….cost only Rs. 13000…..permission for making necessary arrangements……
His boss wrote back: thanks you for the info….I will certainly attend…. Please make necessary arrangements for me”
The above examples show poor communication.
Unit 1: Definition of communication
1. Communication-derived from Latin word ‘communis’ meaning common.
2. Communication- process of transferring information, feelings, opinions, ideas through words, body language or signs
3. Effective communication- purposive interchange resulting in workable understanding/ agreement between sender and receiver.
4. Effective communication- systematic and continuous process of telling, listening and understanding.
5. Communication- a bridge of meaning among people to share their feelings and knowledge.
6. Communication-is the sum of all things one person does when he wants to create understanding in the mind of another.
7. Effective communication is the key to success.
http://www.youtube.com/watch?v=wBquuR1AbwI&feature=related( u can use a part of this video. Its good)
Unit 2: Classification of communication
Communication classified according to the number of people addressed:
1. Intrapersonal:
Talking to oneself aloud/in the mind (soliloquy)
Daydreaming
